Refund policy

Order Cancellations and Returns

Any Goods you purchase can only be returned if advance permission is received through email,  in accordance with these Terms and Conditions and Our Returns Policy. For EU customers, we fully honor right of withdrawal. 

Our Returns Policy forms a part of these Terms and Conditions. Please read our entire Returns Policy to learn more.

Your right to cancel an Order only applies if the request is received before the Goods are moved into fulfillment. You must receive advance permission through email to return any Goods. Goods must be returned in the same condition as You received them. You should also include all of the product's instructions, documents and wrappings if applicalble. Goods that are damaged or not in the same condition as You received them or which are in further unsellable condition will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession. Return shipping costs are Your responsibility. 

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. Shipping costs will not be refunded on any returns. Any Goods returned due to a failure to pay taxes, duties or customs fees are subject to a 20% restocking fee and shipping charges will not be refunded.

You will not have any right to cancel an Order for the supply of any of the following Goods:

• Any and all Personalized Goods

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